Specialty:

Specialist in regulation of service levels and user satisfaction for infrastructure.

Postgraduate:

Master’s Degree in Business Administration from the University of Santiago, MBA from the University of Lleida, DEA and Doctor (c) in International Business.

Experience:

She has experience in the telecommunications sector and in the infrastructure sector in regulating service levels with an emphasis on user satisfaction. She has been deputy manager of Telefónica Chile, head of the service levels area for the General Directorate of Public Works of the MOP and Head of User Attention for urban highway concession companies in Chile

Main countries with experience:

Chile, Colombia, Peru, Uruguay, Argentina, Dominican Republic, USA, Brazil, Mexico.

Languages:

Spanish English.